We Are GDPR Compliant!

05/25/2018 Posted by Danielle

We’re super excited to announce that we are now officially GDPR compliant!

As part of our compliance, we’ve added a new feature that will enable you to easily and completely delete all data linked to an individual user. When you enable this option, any data deleted will not be able to be restored. You can read more on this here.

We have also appointed a Data Protection Officer who can be reached at any time by reaching out to complaints@knack.com

There is now a Data Processing Agreement that current customers can enter into with us. To do so, navigate to your App Settings. At the top, click on the Info tab and you’ll see a link to View & Sign under the section: Agreements.


While on the Info tab, we also recommend taking a look at the section: Data Location. If your data is not in the EU data cluster, but you would like it to be, please submit the form here and a member of our support team will be able to assist with scheduling the migration right away.

We also wanted to make a note for our current customers utilizing a custom domain and needing to comply with the new ruling. We do not have the ability at this time to secure a custom domain with an SSL certificate. Although all data that passes through the app is still secured during transit, we would recommend embedding your app, to ensure your data remains secure and to remove any browser warnings.

Lastly, we’ve revised our Privacy Policy and Terms of Service, effective as of May 25th, 2018. There is a new Cookies Policy and Regional Data Protection Policy available in time for GDPR. Please read these updated terms and take some time to understand them.

For your convenience, here is a brief summary of the changes to each policy:

Terms of Use: We’ve reformatted our policy with clearer language that allows you to find and understand important information more easily.

Privacy Policy: This has been updated to account for GDPR changes. We’ve made the policies more transparent by providing specific details on our data processing activities. We’ve also updated this to reference our new Cookie Policy.

Regional Privacy Policy: This is new and part of our GDPR changes. This includes information specific to our customers in the EU on how we process your data.

Cookies Policy: Previously part of the Privacy Policy, the Cookies Policy now stands alone as its own policy. The Cookies Policy covers Knack’s use of both internal and third-party cookies including: what cookies we use, what data third-parties collect, and your choices regarding cookies. We also provide a summary of some of the cookies we use here.

If you have any questions, comments or concerns please reach out to us atsupport@knack.com