Hi, thanks for reading about our Customer Support Specialist (Eastern Europe) opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle.
A big part of this role is to make that knowledge count by helping us figure out how we can make our product and their experience with Knack even better.
We’re looking for an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.
Knack is a 100% remote company, with a flat, consensus-driven culture. That means a huge amount of autonomy and ownership to define your work and impact, and the opportunity to have a major impact.
We also emphasize the journey over the destination. We're looking for applicants that are opinionated about what matters to them, and want to join a fun, passionate, close-knit team of high-quality human beings that above all enjoy working together. Hopefully, that's you!
The primary role of this position is to provide customer support coverage within the GMT+1 and GMT+2 timezones.
As we’re a US-based company looking to provide EU support, this particular contract position has additional logistical considerations.
We prefer when teammates are supporting the timezone that they live in. This means that ideally you live somewhere within the GMT+1 and GMT+2 timezones.This is a contracted worker position. This means that the specifics of this role may vary depending on where you work from. The role, and your relationship to Knack, must comply to the US's and your country's definition of what contract work entails.
Please only apply if you are willing and able to adhere to your country of residence's contract worker obligations.
Here’s what you’ll be doing as a Customer Support Specialist:
Here are some of the "must haves" to be successful in this role:
Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):
Knack launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.
We've been growing steadily since as we've built our team, perfected our product, and nailed our product-market fit.
So how are we different?
We believe that different perspectives and backgrounds are what makes a company flourish. Knack welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We're proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity.
Are you currently so excited to apply that you can barely type? Then we want to hear from you! You can apply for this position by filling out the form below.
Please check out our applicant handbook to learn more about the position and our company, including what we're looking for in the application below and throughout the hiring process, the day-to-day of someone in this role, what long-term growth can look like, etc.
We review applications in batches, so don't worry if you don't hear from us right away. Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit. We're also big believers in paid trials whenever logistically possible.
Please note that we can currently only accept applications from those located within the GMT+1 and GMT+2 timezones.