You have a right of access to certain personal data under the GDPR. You also have the opportunity to correct, amend or delete personal data which may be inaccurate or which Knack may have processed in violation of the Applicable Data Protection Laws. You may update, change or delete your Account Information with Knack at any time by logging into your Account and updating such information. Any such change would take immediately except to the extent that Knack would not be required to agree to the requested change.
For all other Customer Data that you maintain or otherwise process in your Account, you have access and control over such personal data, including the ability to correct, amend or delete any and all personal data which may be collected through or maintained in your Account. You are able to transfer Customer Data to and from your Account at any time, and we recommend that you do so prior to deleting your Account for any reason. To the extent that you maintain personal data of any Data Subject in your Account, you are solely responsible for according to the Data Subject any right of access, right of erasure, opportunity to correct, and any other applicable rights to which she or he may be entitled under the GDPR.
Please contact the Data Protection Officer by visiting https://knack.com/contact if you have any questions about your rights under the GDPR with respect to Knack’s processing of your personal data.Data Transfers and Location
Knack commits to resolve complaints about our collection or use of your personal information. EU individuals with questions or complaints regarding Knack’s compliance with the EU-US Privacy Shield Framework should contact: firstname.lastname@example.org or visit https://knack.com/contact. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU data protection authorities for more information or to file a complaint. The services of EU DPAs are provided at no cost to you. Under certain conditions, more fully described on the Privacy Shield website, you may also invoke binding arbitration when other dispute resolution procedures have been exhausted.
We may, in connection with your use of our website, or in connection with the provision of the Knack Services, utilize one or more data processors or sub-processors, or share your personal data with another third party data controller. We will comply with the GDPR when transferring your personal data to any such third party. We will additionally comply with the terms of the Regional Data Protection Addendum when providing your personal data to any sub-processor.
Invalidation of the EU-US Privacy Shield Framework:
Knack is aware of the Court Justice of the EU’s decision invalidating the Privacy Shield as a mechanism for authorizing data transfers to the US from the European Union. Knack currently maintains a dedicated data center for its EU customers within the EU and only allows limited “view-only access” by US staff for troubleshooting and technical support purposes. Although Knack participates in the Privacy Shield, Knack routinely executes Data Protection Addendums with its EU customers which incorporate the Standard Contractual Clauses. Knack remains committed to compliance with the Privacy Shield as required by the US Department of Commerce. In the event of a conflict, we will comply with the requirement that would be more protective of our customers. We will await further guidance from the European Data Protection Board and our applicable data protection authority regarding the use of the Standard Contractual Clauses moving forward.Our Vendors
Last updated December 9th, 2020.
Sub-processors and data controllers which Knack has a relationship with include: