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Patient Portal Template

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Traditional Tools vs. Knack

Knack wins over traditional work order tools, docs, and spreadsheets.

Traditional ToolsKnack
Fragmented Systems: Paper packets, scanned PDFs, and disconnected portals force staff to search across multiple systems, increasing errors and slowing response times.Centralized Patient Experience: Knack brings messaging, records, results, appointments, and documents into one unified portal that’s customized for each user role.
Manual Follow-Up: Traditional tools don’t flag missing documents or unread messages. Staff must track details manually, which can create delays and additional administrative work.Automated Workflows: Flag missing information, route messages, trigger notifications, and support staff with automated reminders and task assignments.
Insufficient Security Controls: Generic form builders or spreadsheets lack HIPAA-grade protections such as audit logs, role restrictions, encryption, and session timeouts.HIPAA-Ready Infrastructure: Knack supports encrypted data storage and transit, customizable permissions, detailed audit trails, automatic session timeouts, and HIPAA-compliant hosting with a BAA.
Frustrating Patient Experience: Patients often face repeated paperwork, limited access to their own records, and no unified view of prescriptions, test results, messages, and other care information.Modern, Accessible Patient Engagement: Patients can access everything online, including test results, messages, prescriptions, documents, and more, making care more efficient and transparent.