For Website Users and Clients
Last Updated: 7/4/2023
We want you to know that we are not in the business of selling or renting individuals’ personal data to other companies for any purpose.
Additional privacy policies may also apply to Knack customers who are located in countries other than the United States, including countries which are member states of the European Union. Knack complies with the EU-US Data Privacy Framework and the General Data Protection Regulation (“GDPR”) when processing or transferring personal data from the European Union to countries or territories outside of the European Union.
Collection and Use of Your Account Information
Knack also automatically receives and records information on our server logs from your browser including your IP address, browser type, referrer page, domain name, access time, entry page, exit page, operating system type, and search engine keywords used. Additionally, if you have chosen to receive email communications, you will receive our infrequent news and announcements. You may update or change your Account Information with Knack at any time by logging into your Account and updating such information.
We mainly use the Account Information we collect to bill you for the Services, measure our business success, to identify the most effective ways to reach you, to more effectively meet your needs and requests for certain new product features and services, and to contact you about product upgrades. We may use your Account Information in order to provide you with support which you have requested in connection with your Account and the Services, or to identify services or products that we may provide at your request. To the extent permitted by applicable law, we may also use and disclose your Account Information (1) if required by court order, legal process or applicable law, (2) in connection with suspension, termination or expiration of the Terms of Service as set forth in the Terms of Service; and (3) as necessary to enforce or defend Knack intellectual property or other rights, as necessary in connection with legal action, or in exigent circumstances to protect the safety of Knack, Knack customers or the public.
Collection and Use of Customer Data Hosted by Knack
In limited circumstances, Knack or its employees, agents and contractors may have access to, use or disclose Customer Data in order to provide the Services. The following are some of the more common (but not exhaustive) circumstances under which Knack, and its employees, agents and contractors may have access to, use or disclose Customer Data in order to provide the Services:
- To host, process, conduct data backups and maintenance, upgrades, debugging, troubleshooting, programming and other related administrative or technical activities required to provide the Services;
- To conduct security activities related to preventing, detecting, investigating and responding to security incidents, threats or vulnerabilities, implementing security safeguards and controls and other activities related to security;
- To respond to or provide support and related activities which you have requested in connection with your Account and the Services, or which you have otherwise consented to;
- In response to court orders, legal process, or as otherwise required by applicable law. We will notify you and provide you with the opportunity to seek protection against disclosure in accordance with the terms and conditions set forth in the Terms of Service;
- In connection with suspension, termination or expiration of the Terms of Service as set forth in the Terms of Service, or as necessary to resolve any dispute related to the Terms of Service; or
- When we act under exigent circumstances, to the extent permitted by applicable law, to protect the safety of customers or the public.
Collection and Use of Customer Data Subject to Regional Data Protection Laws
In certain circumstances, customers may have Customer Data which is subject to additional local, national, regional or international data protection laws (“Data Protection Laws”), including but not limited to (i) the Health Insurance Portability and Accountability Act and its related regulations, as amended from time to time (“HIPAA”), which governs “covered entities” and their “business associates” as each term is described by HIPAA; and (ii) the GDPA, which governs “data controllers”, “data processors” , and the processing of “personal data”, as each term is described by the GDPR. Because Knack cannot independently determine whether and to what extent a customer or Customer Data is subject to such Data Protection Laws, you must (1) notify and obtain Knack’s consent to use the Services in connection with any such Customer Data, and (2) enter into a written HIPAA Business Associate Agreement (“HIPAA BAA”), Regional Data Processing Addendum or other written addendum with Knack, as applicable. You must complete both actions prior to creating, maintaining, using or disclosing any such data in connection with your Account. Failure to comply with this section and the Terms of Service may result in suspension or termination of your Account in Knack’s sole discretion.
You may have the ability to exercise certain rights with respect to personal data under Data Protection Laws, including where you are located within the European Union.
Children and Privacy
This Site does not offer information intended to attract children. We do not knowingly solicit personal information from children under the age of 13. In fact, the Terms of Service Agreement expressly prohibits children under the age of 13 from using Knack’s services.
For more information, please view our regional privacy policies at https://www.knack.com/cookies.
Links to Other Websites
In certain circumstances, Knack facilitates your ability to publish or share data or materials through other websites. You are solely responsible for any data or materials which you publish or share with other websites in connection with your Knack account. By publishing or sharing data or materials with other websites, you represent that you are the owner of such data or materials, or that you have the right or authority to publish or share such data or materials. Knack is not responsible for any data or materials which may be published or shared with other websites. Any content which may be published to your Knack Live Application will by default be available to anyone with whom you share the URL of your Knack.com Application. You can protect these pages by requiring any of your End Users to login before viewing any published data.
For both security and privacy purposes, your Knack account is password protected. You are responsible for safeguarding your Knack account password and for any uses of your Knack account, whether by you or another individual.
Knack implements privacy, security and other data protection controls and mechanisms to safeguard against unauthorized access to or disclosure of Account Information and Customer Data. Knack also conducts routine data backups to protect the availability of Account Information and Customer Data. All communications between your Account and Knack servers are encrypted with an industry-standard Secure Socket Layers protocol, and your own applications and data pages can be deployed securely using SSL at no extra charge. Customer Data is encrypted at minimum with AES-256 or a reasonable industry alternative.
From time to time Knack may invite you to participate in online surveys that Knack or a third party may administer. These surveys are optional, and may include personal information such as name and email address. They may also include questions about your experience with this Site and the Knack services and their specific features. Such surveys are meant to help us better understand the needs and requirements of our customers so we can continue improving this Site, our products and our services. The results of these surveys may be shared in aggregate format with third parties.
Deactivating Your Account
To deactivate your Account you must login at https://dashboard.knack.com/sign-in and click “Delete Account”. This is the only mechanism through which you may delete your Account. Once your Account is deleted, any data or materials, application schemas, personally identifiable information, and Customer Data maintained in connection with such account cannot be recovered. You are solely responsible for creating and retaining any copies of such data or materials which are created or maintained in connection with your Account prior to deletion of your account. Knack is not responsible for lost or deleted data or materials regardless of how such loss or deletion occurs.
From time to time, we post customer testimonials on this Site that may include their name, logo, graphic, sound or image. We obtain customer consent prior to posting their testimonials on this site. We are not responsible for the personal information a user elects to disclose in their testimonial.
When users elect to register their information to communicate in our forums, please be advised we are not responsible for the personal information users elect to share over this public platform. Please be advised that any personal information disclosed can be used to send you unsolicited messages by other members of this forum. You are responsible for not sharing any confidential or proprietary information in your testimonials or through the forum.
We provide support chat capabilities on the Site through a third party agent. When offline, such chat service records your inquiry, which requires disclosure of your email address to facilitate a response to you. This personal information is not used for promotional purposes. You are responsible for not disclosing any confidential or proprietary information in connection with a chat.
Material Changes and Your Consent
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