How Knack Flows Work

Connect Google Play with Knack using Knack Flows to monitor app reviews, automate responses, and centralize user feedback inside your custom database. This integration allows you to automatically log new Google Play reviews into Knack, trigger internal workflows when feedback is submitted, analyze sentiment trends, and respond to user reviews directly through automated processes. Whether you’re managing mobile app support, product updates, user engagement, or app store reputation, Knack helps you transform Google Play feedback into structured, actionable insights.

Step 1: Select a Trigger

A trigger is an event that starts your automation workflow. In a Google Play and Knack integration, triggers can originate from Google Play, such as “New Review.” When a new review is posted, Knack can automatically create or update a record in your app. Triggers can also originate in Knack, such as when a review is tagged or a support status changes.

Step 2: Set up an Action in Knack

Once a trigger occurs, actions define what happens next in your Flow. In Knack, actions might include creating records, updating feedback status, assigning tasks to support teams, tagging sentiment categories, or sending alerts. In Google Play, actions can include replying to feedback directly, allowing your team to respond to reviews efficiently from a structured workflow.

Step 3: Connect and Automate

When your Flow is ready, activate it immediately or extend it with additional automation steps. Your Google Play and Knack platforms are now connected. Automatically centralize reviews, monitor ratings trends, assign support responses, and build dashboards that give your team visibility into customer feedback and app performance.