How Knack Flows Work

You can easily connect external applications to Knack using outgoing webhooks in Knack Flows. With this integration, you can receive structured data from virtually any platform that can send webhook events, including CRMs, ecommerce tools, marketing platforms, AI services, messaging apps, automation tools, internal systems, and more. When an external system sends a webhook to Knack, Knack can instantly use that data to create new records, update existing ones, trigger downstream automations, or run decision-based workflows without manual intervention. Whether your webhook sends new orders, ticket updates, customer actions, processed results, or status changes, Knack gives you full control and flexibility to automate your processes through simple, no-code event handling.

Step 1: Select a Trigger

A trigger is an incoming event that starts your Flow. With Outgoing Webhooks, external systems send data to Knack whenever something important happens, such as a “New Order,” “Updated Contact,” “Ticket Closed,” or “Subscription Renewal.” Knack receives the webhook payload and immediately begins the associated workflow.

Step 2: Set up an Action in Knack

Once a trigger fires, actions execute the tasks inside your Flow. You can create records, update fields, apply conditional logic, send notifications, or chain additional automation steps. For example, a webhook from a CRM may update a customer’s status in Knack, or a webhook from a support tool may create a new ticket in your Knack dashboard. Actions can be used individually or as part of advanced multi-step workflows.

Step 3: Connect and Automate

After your Flow is ready, you can add additional actions or activate it immediately. Your external systems and Knack are now connected through a real-time, event-driven automation pipeline. Each incoming webhook can instantly update data, trigger logic, and keep your Knack app closely synchronized with the rest of your tools.