Helpful & Friendly Support

We understand that the support we provide is just as important as the product you use.

You'll find an expert team at Knack eager to help you build an outstanding online database app.

How does the free hour of assistance work?

Your trial comes with one free hour of assistance. We can use that hour to walk through specific features, review anything you've built in Knack, or even build out the app for you!

This hour is most effective when you have specific requests we can respond to. We're happy to answer specific questions, review application outlines and flows, or exports of your current data.

Phone and video support for the hour are options but email typically let's us use the time most effectively.

Will you help me build my app?

During your free hour (see above) we're happy to offer whatever assistance is most effective in helping you evalute the Knack product, including building your app.

Beyond that hour we can also offer further personalized assistance on the Pro plans and above. This includes learning more about your app goals and advising in the best way to achieve those with Knack.

The Starter plan is limited to support on the basics of using the Knack platform.

Do you have a knowledge base or any tutorials or videos?

Yes, you can view our complete knowledge base at:

https://support.knack.com

Do you offer live chat?

Yes, when you're logged into Knack you'll see a help & chat button at the bottom right. We typically are available to chat during EST business hours. We're typically on much more than that, but those are our supported hours.

If you don't see us available you can send us a message and we'll get back to you as quickly as possible.

Do you offer phone or video support?

Yes, phone, skype, and video support is available on Pro plans and above. We choose to schedule these over publishing a support number to stay efficient with everyone's time.

What kind of response times are typical for support requests?

We always try to respond as quickly as we can, but if things get busy we do have to prioritize requests based on the plan you have:

  • Starter: 24 - 48 hours
  • Pro: 24 hours
  • Corporate: less than 1 business day
  • Enterprise: same day, when possible

Can I upgrade plans temporarily just to access higher support features?

No. At least a 3 month plan history is required to access the respective support features.

Do you offer dedicated support or extended training sessions?

Yes, we can offer both at a package or hourly rate.