We understand that the support we provide is just as important as the product you use.
You'll find an expert team at Knack eager to help you build an outstanding online database app.
Your trial comes with one free hour of assistance. We can use that hour to walk through specific features, review anything you've built in Knack, or even build out the app for you!
This hour is most effective when you have specific requests we can respond to. We're happy to answer specific questions, review application outlines and flows, or exports of your current data.
Phone and video support for the hour are options but email typically let's us use the time most effectively.
During your free hour (see above) we're happy to offer whatever assistance is most effective in helping you evalute the Knack product, including building your app.
Beyond that hour we can also offer further personalized assistance on the Pro plans and above. This includes learning more about your app goals and advising in the best way to achieve those with Knack.
The Starter plan is limited to support on the basics of using the Knack platform.
Yes, when you're logged into Knack you'll see a help & chat button at the bottom right. We typically are available to chat during EST business hours. We're typically on much more than that, but those are our supported hours.
If you don't see us available you can send us a message and we'll get back to you as quickly as possible.
Yes, phone, skype, and video support is available on Pro plans and above. We choose to schedule these over publishing a support number to stay efficient with everyone's time.
We always try to respond as quickly as we can, but if things get busy we do have to prioritize requests based on the plan you have:
No. At least a 3 month plan history is required to access the respective support features.
Yes, we can offer both at a package or hourly rate.