Key Features & Functionality
01. Customizable Intake Form Builder
Create multi-step patient intake forms that capture demographics, insurance details, medical history, emergency contacts, consent, and other information, such as allergies and medications. Add your own fields, upload requirements, and conditional logic to guide patients through each section. Supports digital signatures and secure file uploads.
02. Patient & Staff Portals
Provide patients with a secure login to complete intake forms, update personal information, and upload documents. Staff and clinicians see tailored dashboards where they can review submissions, manage missing data, check consent status, and prepare for appointments.
03. Automated Intake Workflows
Route new patient submissions to the right staff members, trigger reminders for form updates, and flag critical details that are missing, such as insurance ID or allergy information. Automate follow-up actions and reduce manual review time.
04. HIPAA-Ready Security & Role-Based Access
Ensure only authorized clinicians, administrators, or intake staff can access sensitive information. Features include customizable roles, permission-based page access, data encryption, audit trails, and support for HIPAA-compliant hosting with a BAA.
05. Centralized Patient Records Database
Replace scattered PDFs and paper files with a structured database. Search, filter, and report on patient submissions instantly. View histories of intake forms, uploaded documents, and previous updates without involving IT.
Use Cases for the Patient Intake Form Template
New Patient Registration
Capture demographics, insurance information, health history, and consent forms before a patient arrives. Reduce wait times, eliminate handwritten forms, and ensure your staff has complete data from the start.
Specialty Clinic Intake
Customize intake flows for behavioral health, dental, dermatology, PT/OT, or specialty practices. Add condition-specific questions, upload requests, or referral details with a prompt.
Telehealth Pre-Visit Forms
Collect digital forms prior to a virtual appointment. Patients can upload insurance cards, update medical history, and sign consent forms from home.
Insurance and Eligibility Verification
Automate notifications for missing insurance details, track coverage status, and attach insurance documents to patient records all in a secure, searchable system.
Consent & Compliance Form Management
Store HIPAA, financial responsibility, release-of-information, and procedure-specific consent forms in one place. Easily track what’s complete or outstanding.
Traditional Tools vs. Knack
Knack wins over traditional work order tools, docs, and spreadsheets.
| Traditional Tools | Knack |
|---|---|
| Scattered Forms and PDFs: Paper packets and emailed PDFs are easy to lose and difficult to standardize. Staff often re-enters data manually, increasing the risk of errors. | Fully Structured Digital Forms: Knack’s AI-powered app captures all necessary patient data consistently using customizable, guided digital experiences. |
| Inefficient Review Process: Traditional tools don’t flag missing information or overdue forms, forcing staff to chase down details one by one. | Automated Intake Management: Knack flags incomplete submissions, triggers reminders, and routes new patients to the right team member, reducing the need for manual follow-up. |
| Limited Security Controls: Generic form builders or spreadsheets often lack the roles, audit logs, encryption and security required for handling sensitive health data. | HIPAA-Ready Architecture: With encryption, access controls, logging, and HIPAA-compliant hosting options, Knack is designed for healthcare-grade security. |
| Poor Patient Experience: Patients must fill out forms repeatedly or complete paperwork in the waiting room, slowing down check-in and increasing administrative workload. | Smooth Patient Experience: Patients complete forms online at their convenience, upload documents securely, and log into a personalized portal, which reduces wait times and improves patient satisfaction. |





