Jotform vs DocuSign: Comprehensive Comparison and Review

Electronic signature solutions act as powerful digital tools that enable businesses to easily sign, send, and manage documents. Why are businesses increasingly opting for this method over traditional, paper-based signatures? With it, parties can finalize documents from any location in the world in both a more secure and efficient manner.

Jotform and DocuSign are two leading e-signature providers, each with its own unique benefits that serve different business needs. Jotform Sign offers a user-friendly, no-code solution that caters to small- and medium-sized businesses (SMBs) looking for a cost-effective, customizable option. Meanwhile, DocuSign provides enterprise-grade security, compliance, and advanced features like AI-powered document analysis, making it a preferred choice for large organizations and regulated industries.

Whichever platform you choose, Knack can enhance your processes by integrating digital forms, workflows, and secure databases into a seamless process. It enables businesses to create custom applications with e-signature capabilities, capturing signatures through dynamic forms while automatically storing signed documents in a secure, cloud-based database. Even more, Knack’s workflow automation ensures that signed agreements trigger follow-up actions, such as approvals, notifications, or data updates, eliminating repetitive manual processing. 

Key Takeaways:

• Jotform is best for small businesses, freelancers, and those needing affordable and easy-to-use templates.
• DocuSign caters to enterprises requiring robust security, legal compliance, and workflow automation.
• Knack enhances both platforms by automating e-signature workflows, securely managing signed documents, and integrating with business systems.

What is Jotform Sign?

Jotform Sign enables users to create legally binding documents with customizable templates, automate signature collection, and integrate e-signatures into broader form-based workflows. Offering easy, no-code automation to boot, users can streamline processes such as contract approvals, consent forms, and business agreements while maintaining compliance with industry standards. Its user-friendly interface and affordability make it an attractive option for SMBs looking to digitize paperwork without complexity.

When comparing Jotform to DocuSign, Jotform stands out for its ease of use and affordability, while it can be even more convenient for businesses already leveraging other Jotform workflows. In contrast, DocuSign offers enterprise-grade features such as AI-driven analysis, robust compliance tools, and extensive third-party integrations—features that make more sense for large organizations with strict requirements.

Businesses looking to extend Jotform’s capabilities can seamlessly integrate it with Knack, which provides a structured database for storing signed documents and automating follow-up actions. By connecting Jotform with Knack, companies can create a comprehensive system for analyzing and securely managing signed agreements.

What is DocuSign?

Trusted by enterprise-level companies across various industries, DocuSign provides cutting-edge security, audit trails, and compliance with global e-signature regulations like eIDAS and the U.S. ESIGN Act. Its AI-powered document analysis, automated workflows, and extensive integration ecosystem allow businesses to reduce manual errors and accelerate deal closures. With advanced authentication methods and role-based access controls as well, DocuSign ensures that sensitive documents remain protected while enabling seamless collaboration between stakeholders.

Adding Knack into the equation can enhance DocuSign workflows by providing a customizable, secure backend for managing signed documents and automating post-signature processes. Moreover, custom dashboards and reporting tools allow organizations to thoroughly analyze contract data, promoting better decision-making and regulatory adherence. By integrating DocuSign with Knack, enterprises can create a fully automated document lifecycle, reducing administrative burdens and improving overall operational efficiency.

Jotform vs DocuSign: Side-by-Side Comparison

While both Jotform and DocuSign offer secure and legally binding e-signature capabilities, their functionalities and pricing structures vary significantly. Jotform provides an intuitive, no-code solution integrated with form automation, whereas DocuSign delivers enterprise-level security, compliance, and scalability.

Here’s a breakdown of some key considerations to keep in mind when determining which platform is best for your business.

Jotform vs Docusign Feature Comparison Table

Feature	Jotform	Docusign
Ease of Use	Drag-and-drop form builder	More complex UI for new users
Templates	Over 800 customizable templates	Limited customization
Pricing	Free plan available	Paid plans only
Integration Capabilities	Connects with more than 100 apps	Enterprise-level integrations
Compliance & Security	HIPAA, GDPR, and CCPA compliant	Enterprise-grade compliance
Best for	Small businesses, startups, freelancers	Enterprise, legal, and corporate

Overall Ratings & User Satisfaction

When it comes to user reviews, both Jotform and DocuSign boast mostly favorable feedback, with Jotform currently carrying a 4.7-star (out of 5 stars) rating on G2, and DocuSign sitting at 4.5 stars. 

For Jotform, recurring positive feedback includes comments on its ease of use, form creation abilities, and quick learning curve. For example, one user working for a small business says, “[Jotform] is easy to use for different needs, especially forms that collect information and electronic signatures. In addition, it has an amazing generator that can be easily used by dragging and dropping. I also liked that it can be integrated into websites.” On the flip side, several users reference price, signature issues, and limited customization as potential cons when using the platform.

Meanwhile, DocuSign receives praise from users for its extensive functionality, efficiency, and intuitive navigation. As one user leveraging the platform for legal purposes explains, “The most valuable feature of Docusign is that it is very flexible and efficient in incorporating itself with our incumbent business processes to streamline signing procedures of documents. It has provided a dramatic change in our organizational flow due to the decreased time it takes to complete and sign contracts and other agreements.” While DocuSign’s reviews are overwhelmingly positive, some negative feedback includes pricing issues, glitches, and poor customer support.

Ease of Use

Jotform is generally thought to offer a more user-friendly experience with its intuitive, no-code interface, making it easy for businesses to create e-signature documents without technical expertise. Additionally, its drag-and-drop functionality, seamless integrations, and automated workflow options allow users to set up and collect signatures effortlessly. Conversely, DocuSign, while highly functional, has a steeper learning curve due to its extensive and intricate features, such as advanced authentication and complex workflow automation.

Fortunately, Knack can simplify workflows on either platform with its no-code database that provides a centralized, structured backend. When integrated with Jotform, for instance, Knack enables businesses to store signed forms securely, trigger follow-up tasks, and generate reports without manual intervention. For DocuSign users, Knack enhances enterprise workflows by offering custom dashboards and automated contract management, ensuring signed agreements are efficiently processed and accessible.

Value for Money & Pricing

While Jotform is less expensive than DocuSign, the value for money it provides will depend on your organization’s specific requirements.

Jotform typically offers better value for small businesses and startups with its free forever plan, allowing users to collect e-signatures without an upfront investment. Its affordable paid plans also provide scalable options with features like automation, integrations, and increased document limits, making it a cost-effective choice for companies looking for a simple yet powerful e-signature solution. On the other hand, DocuSign follows a tiered pricing model with higher costs, justified by its top-notch security, compliance tools, and AI-powered document analytics.

Knack’s extensive automation features can help provide even more value when using either platform, eliminating manual data entry, reducing errors, and streamlining e-signature document handling. For example, when connected with Jotform, Knack automatically stores signed documents in a structured database and organizes data for easy retrieval, thus reducing administrative workload. With DocuSign, Knack enhances enterprise workflows by automating contract tracking, compliance management, and reporting, ensuring businesses avoid costly delays and inefficiencies.

Features and Functionalities Compared

Customization, automation, and security are all critical factors when selecting an e-signature solution, as they directly impact efficiency and compliance. While both Jotform and DocuSign enable businesses to streamline their document processes, they cater to different needs—Jotform emphasizes simplicity and adaptability, and DocuSign focuses on advanced security and automation. 

Templates and Customization

When it comes to flexibility and template selection, Jotform has the edge with its 800+ ready-made templates, enabling businesses to quickly create and tailor documents for various use cases, from contracts to consent forms. These templates provide enhanced flexibility, making it easy to design e-signature workflows without requiring advanced technical skills.

On the other hand, DocuSign offers fewer pre-built templates, focusing instead on enterprise-level customization and compliance features. While DocuSign does allow for document customization, it often requires more setup effort, making Jotform the better choice for businesses seeking a fast, user-friendly solution with extensive template options.

Knack users can enhance Jotform’s wide array of templates even more by integrating customized forms and workflows for end-to-end automation. With Knack’s no-code database, businesses can automatically capture, store, and organize signed documents from Jotform, ensuring seamless data management. Users can also set up workflows that trigger actions, such as sending notifications, updating records, or generating reports, whenever a form is submitted or a document is signed.

Data Management & Reporting

Jotform and DocuSign both offer data management and reporting features, but they differ in their scope and approach. 

Jotform’s Tables and Report Builder empowers users to automatically store, filter, and analyze signed documents in a structured, spreadsheet-like format. With built-in reporting tools, businesses can generate visual insights, track e-signature completion rates, and manage document workflows efficiently. 

In contrast, DocuSign emphasizes advanced analytics and audit trails tailored for enterprise compliance, enabling companies to monitor signature activity and ensure regulatory adherence. While DocuSign’s reporting is designed with large organizations in mind, Jotform’s Tables and Report Builder make it easier for small- and medium-sized businesses to organize and analyze their e-signature data effortlessly.

While Jotform’s Tables and Report Builder provide efficient tracking and basic analytics, Knack extends these capabilities even further by automating data organization, linking related records, and enabling advanced reporting across multiple e-signature transactions. It also enables businesses to customize dashboards, set up conditional workflows, and integrate external data sources, ensuring a more well-rounded and structured approach to managing signed documents.

Advanced Features

With powerful tools such as its AI-driven form field detection, Jotform helps streamline document creation by automatically identifying and mapping signature fields. The platform also offers easy document sharing and website embedding, allowing businesses to seamlessly collect e-signatures through links or by embedding forms directly into their websites.

Meanwhile, DocuSign focuses on automation tools that strengthen enterprise-level workflow management, offering intelligent contract analysis, advanced routing, and compliance tracking to expedite complex approval processes. DocuSign excels in large-scale automation for regulated industries; Jotform provides a more accessible solution for businesses looking to simplify e-signature collection.

When using either solution, Knack can play a crucial role in providing secure, structured data storage for signed documents. With its customizable database, Knack allows users to automatically store, categorize, and retrieve signed agreements while implementing role-based access controls for security. Additionally, unlike with basic storage solutions, businesses can create relational databases, link signed documents to client records, and trigger automated workflows based on document status.

Integrations & Workflow Automation

Jotform and DocuSign both offer extensive automation features, but their strengths vary depending on business scale and workflow complexity. Jotform is considered to be the more intuitive of the two, while offering plenty of native integrations with cloud apps, while DocuSign delivers API-driven automation and extensive workflow customization designed for large organizations with strict compliance requirements. 

Jotform and DocuSign Integration Capabilities

Jotform and DocuSign both offer an abundance of native integrations and third-party connections, but their focus differs based on user needs. 

Jotform Sign integrates seamlessly within Jotform’s ecosystem and connects well with many popular cloud storage platforms, CRMs, and payment processors. It also supports Zapier, Integromat, and API connections, allowing further third-party integrations. 

DocuSign, however, offers deeper enterprise-level integrations with tools like Salesforce, Microsoft 365, SAP, and legal compliance software, making it a better choice for organizations requiring robust, industry-specific connections. Essentially, Jotform excels in accessibility and ease of integration, while DocuSign is stronger for businesses needing extensive automation within enterprise systems.

Knack connects seamlessly with both Jotform and DocuSign, allowing users to extend their automation capacity even further. When integrated with Jotform, for instance, Knack automatically stores and organizes signed forms, while enabling advanced filtering, notifications, and custom dashboards. With DocuSign, Knack verifies that signed contracts are securely stored, tracked, and used to trigger approvals or compliance workflows. By acting as a custom backend, Knack helps businesses maintain a structured e-signature process and improve overall efficiency.

Best for Workflow Automation

When comparing DocuSign vs. Jotform in terms of automated processes, DocuSign is the more well-rounded solution for enterprise-grade automation, with features like AI-driven contract analysis, advanced workflow routing, and seamless integrations with CRM, ERP, and compliance tools. It’s designed to handle complex workflows and regulatory requirements, making it ideal for larger organizations or industries with high regulatory needs. 

Jotform provides a simpler, more accessible automated process with drag-and-drop form customization and native integrations with cloud apps and third-party platforms. While DocuSign excels in automation for large-scale operations, Jotform is the better choice for SMBs seeking affordability and a streamlined e-signature process.

Knack’s no-code automation simplifies contract approval workflows by effortlessly connecting forms, signatures, and databases, allowing businesses to manage the entire contract process without manual intervention. This streamlined workflow eliminates the need for multiple tools and manual data entry, ensuring that contracts are approved, tracked, and stored efficiently. Knack’s customizable automation and relational database also ensure that the right people are notified at the right time, providing a smooth and efficient contract management process.

Compliance, Security, and Legal Recognition

Security is arguably the most critical consideration when choosing an e-signature platform, especially for businesses handling high-stakes contracts or financial documents. E-signatures must meet strict legal standards to be recognized in courts and regulatory environments, and failing to choose a compliant platform could result in legal challenges. Additionally, ensuring that a provider has robust security measures in place to protect sensitive information is essential to prevent data breaches and maintain trust.

Let’s evaluate how Jotform and DocuSign perform in this regard.

Security & Data Protection

Both Jotform and DocuSign offer strong security and data protection features, ensuring that businesses meet stringent compliance standards. 

Jotform employs 256-bit SSL encryption for secure data transmission and offers features like password protection, two-factor authentication, and data encryption at rest to protect sensitive information. Similarly, DocuSign provides end-to-end encryption, advanced authentication methods, and robust audit trails to safeguard documents. Both platforms are also GDPR, CCPA, and HIPAA compliant, making either a suitable choice for industries with strict regulatory requirements.

With Knack, documents are encrypted both during transmission and at rest, ensuring sensitive data remains secure throughout its lifecycle. Its customizable role-based access controls allow businesses to define who can view, edit, or manage signed documents, ensuring that only authorized users have access to confidential information. Industry-standard security protocols, including SSL encryption and secure database practices, further enhance reliability, making Knack a reliable solution for securely managing signed contracts and other sensitive documents.

Legally Binding E-Signatures

Ensuring that signatures are legally recognized is the core functionality of any worthwhile e-signature platform. Jotform and DocuSign both implement industry-standard practices like audit trails, timestamping, and identity verification to ensure that the signing process is both secure and verifiable. DocuSign takes it a step further though, providing advanced verification methods such as multi-factor authentication, while Jotform uses tools like email verification and password protection to confirm signers’ identities.

Knack, on the other hand, makes storing and retrieving contracts even easier with its customizable, encrypted database that ensures both data security and compliance. Its role-based access controls empower businesses to manage who has access to sensitive contract data, ensuring that only authorized personnel can carry out approved actions on documents. Even more, Knack’s automated workflows and audit trails provide a secure and traceable record of contract processes, from creation to signature, offering organizations the peace of mind that their contracts are stored in a legally compliant and easily retrievable manner.

Customer Support & Training

Any tool, whether an e-signature solution or otherwise, is only as useful as far as you and your team know how to leverage it. Thus, it’s essential that your chosen provider offers extensive, ongoing guidance to your staff throughout the adoption process and beyond. 

A strong support system can help businesses quickly resolve issues, improve adoption rates, and minimize disruptions in daily operations. Similarly, effective onboarding ensures that users understand the platform’s full capabilities, enabling them to utilize the solution to its maximum potential.

Support Channels & Availability

When comparing DocuSign and Jotform in terms of customer service, Jotform generally receives higher praise for its responsive, user-friendly support and accessible resources like detailed guides, tutorials, and an active community forum. 

Many online reviews mention Jotform’s fast, helpful responses and the ease of accessing assistance, especially for smaller businesses. On the other hand, DocuSign, while offering robust support options, including 24/7 customer service and dedicated account managers, has received mixed reviews regarding response times and the complexity of their support process.

Meanwhile, Knack’s customer support is highly regarded for its personalized assistance and comprehensive self-help resources. Our dedicated support team is on standby to provide responsive, hands-on guidance, helping users navigate complex database setups and workflows. Additionally, Knack’s knowledge base offers a wealth of tutorials, step-by-step guides, and best practices, empowering businesses to make the most of their automation features without having to rely on direct support for every issue.

Training & Onboarding

Both Jotform and DocuSign offer robust training and onboarding resources to help users get up to speed with their platforms. Jotform provides a range of self-paced learning resources, including detailed documentation, video tutorials, and webinars, designed to guide users through the platform’s features and integrations. Similarly, DocuSign offers comprehensive training materials such as on-demand webinars, step-by-step guides, and live instructor-led sessions to cater to both beginners and advanced users.

With Knack, users have access to step-by-step tutorials, video guides, and a comprehensive knowledge base, providing them with everything they need to understand the platform’s features and quickly get started. For businesses utilizing workflow automation, Knack’s customizable templates and automated workflow builders also allow team members to follow pre-designed processes, ensuring consistency and efficiency. Moreover, its interactive onboarding process helps new users familiarize themselves with workflow automation tools, making it easy to adopt and scale automation across teams with minimal disruption.

Pros & Cons: Which Platform Should You Choose?

So, which platform is best for your unique business needs? There’s no cut-and-dry answer here—you’ll need to assess your specific organizational requirements and weigh them against what each solution offers.

Are you a small business or startup? Jotform’s reasonable price point and scalability make it an attractive option. A large organization with highly specific needs? DocuSign’s enterprise-grade security and AI-powered features might be a better fit. No matter which route you decide to take, Knack’s seamless integration with data management and workflow tools can significantly enhance the functionality of either platform, giving you more bang for your buck.

So take your time, identify your specific needs, and make sure you choose the platform that best fits your current business processes.

Frequently Asked Questions (FAQs)

Which is better: Jotform or DocuSign?

Neither DocuSign nor Jotform is inherently better; it depends on your organization’s unique requirements. Jotform is ideal for small businesses, startups, and budget-conscious users thanks to its free plan and ease of use, while DocuSign is better suited for large enterprises and industries with strict legal compliance needs due to its advanced security and automation features. Either way, Knack can enhance functionality by providing features like automated document workflows and secure data storage.

Is Jotform legally recognized for electronic signatures?

Yes, Jotform’s e-signatures are legally binding under ESIGN Act, UETA, and eIDAS regulations. The platform’s digital signature process ensures compliance with these global standards by implementing audit trails, encryption, and identity verification to guarantee the legality and security of electronically signed documents. Once forms have been signed, Knack securely stores and manages them, providing businesses with encrypted databases to ensure compliance and strengthen security. 

Does Docusign offer better security than Jotform?

Yes, Docusign provides cutting-edge security with encryption, audit trails, and compliance with SOC 2 Type 2, ISO 27001, and GDPR. That’s not to say that Jotform is unsafe by any means—it’s simply more suited for small- to mid-sized businesses. If stronger security and workflow control are needed, Knack’s encrypted database solutions can complement both platforms by providing secure storage, customizable workflows, and advanced data management for improved document handling.

What are the best e-signature solutions in 2025?

Jotform, DocuSign, Adobe Sign, PandaDoc, and SignNow are among the top e-signature platforms based on current market trends, offering a range of features tailored to different business needs. Of these options, Jotform stands out for affordability, DocuSign excels with industry-leading encryption and compliance, and PandaDoc may be best for businesses seeking automation and integrations. By providing seamless data integration and customizable workflows, integrating Knack with any of these tools can be a great add-on for organizations looking to expand functionality.  

How does Knack improve e-signature workflows?

Knack easily connects with Jotform and DocuSign to automate form submissions, securely store signed documents, and streamline approval processes. For instance, HR teams can use Knack to manage employee contracts by automating the collection of signed documents via Jotform, securely storing them in Knack’s encrypted database, and triggering approval workflows within their internal systems. Similarly, real estate firms can track property agreements by using Jotform or DocuSign for signatures, with Knack storing these contracts and linking them to the firm’s CRM or database for easy retrieval and tracking.

5 Reasons to Choose Knack for E-Signature Workflows

Whether you’re enhancing your current DocuSign or Jotform setup—or looking to replace it altogether—Knack gives you the flexibility to create e-signature workflows tailored to your business.

Using Knack Instead of DocuSign or Jotform

For businesses that don’t need certified legal e-signatures, Knack offers a powerful all-in-one solution.

Capture Digital Signatures

Use Knack’s signature field for internal approvals, basic consent, and confirmations—directly within customizable forms.

Tailor Workflows Without Code

Control visibility, trigger automated actions, and enforce approval logic with no technical lift.

Centralize Document Uploads

Allow users to upload signed PDFs or supplemental files directly into the app—stored and searchable by record.

Ideal for:

• Internal operations and basic consent forms
• Businesses that want everything in one place
• Teams building full apps, not just standalone forms

Using Knack With DocuSign or Jotform

If you already use DocuSign or Jotform, Knack helps you automate, manage, and visualize your workflows in one place.

DocuSign Integration

• Trigger DocuSign envelopes from Knack forms
• Sync signed PDFs and status updates into Knack
• Automate email alerts or downstream actions

Jotform Integration

• Collect HIPAA-safe data via Jotform
• Push form data into Knack for storage and workflow automation
• Embed Jotform within Knack pages for unified UX

Ideal for:

• Legal documents or HIPAA consent forms
• Teams using certified e-signature platforms
• Workflows requiring audit trails and compliance

Why Knack Makes E-Signature Workflows Easier

Seamless integration

When integrated with e-signature platforms, Knack supports stress-free digital signing, automatically storing documents in an organized system with real-time tracking. As for workflow automation, users can trigger notifications for pending approvals, update document statuses, and enforce role-based access controls to ensure compliance. All the while, custom dashboards and reporting tools provide visibility into document progress, reducing manual effort and minimizing errors.

Secure data storage & compliance

Knack also provides robust security features like encryption, automated audit trails, and much more to help verify compliance with relevant regulations. For instance, when handling protected health information (PHI) or personal data, leveraging Knack ensures that documents are encrypted both in transit and at rest, preventing unauthorized access. Moreover, automated workflows can be used to maintain detailed logs of signature activities and confirm that consent and data retention policies align with regulatory requirements.

Custom workflow automation 

With Knack, users are able to design additional workflows that route documents through predefined approval steps, ensuring the right stakeholders sign in the correct order. Automated notifications can also be utilized to alert users when signatures are needed or approvals are complete, reducing delays and keeping processes on track. Even better, Knack’s no-code interface empowers teams to tailor these flows without any technical expertise, ensuring seamless integration with existing business operations. 

Centralized document management

Using Knack to enhance your e-signature solution provides the additional benefit of eliminating manual tracking as well. Knack automatically organizes, stores, and retrieves signed documents, freeing up your team to focus on more value-added initiatives. This integration also updates document statuses in real time, thus reducing errors and ensuring compliance with approval workflows.

Cost-effective & scalable

Seeking a better bang for your buck and a platform that can grow alongside your business? Knack has you covered here, too. With our no-code solution, businesses can easily build custom document management and approval workflows without costly development or IT overhead. Knack’s extensive automation capacity also helps eliminate manual administrative tasks, reducing labor costs and improving efficiency. As for scaling, organizations can seamlessly add users, documents, and approval workflows to fit their evolving needs, all without the need for expensive upgrades.

Conclusion: Making the Right Choice

Choosing between Jotform and DocuSign as an e-signature solution comes down to what your business values most. If cost-efficiency, ease of use, and built-in form automation are top priorities, Jotform provides an accessible and flexible platform. However, if your organization operates in a compliance-heavy industry or requires state-of-the-art security and workflow automation, DocuSign’s advanced features and integrations make it a stronger contender.

Ultimately, both platforms have their strengths and weaknesses, and the final decision should be guided by your specific needs, team size, and long-term scalability goals.

Through its seamless integrations with both platforms, Knack allows businesses to automatically collect signed contracts, store them securely in encrypted databases, and trigger approval steps or notifications. This automation helps organizations maintain efficiency, security, and compliance across the entire document lifecycle, making Knack a crucial addition to any company’s e-signature toolkit. 

Ready to experience the Knack advantage for yourself? Sign up for a 14-day free trial and optimize your e-signature process today!