Log In Cookies and how they benefit you
Our website and applications (collectively, “website”) uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. Cookies are either temporary in nature (i.e., they end once you close your browser or log out of your account) or persistent (i.e., they remain until their expiration date, such as to remember you without you needing to log in or remembering if you declined to accept cookies). Our website also uses “beacons” and similar technologies to help us deliver cookies as well as to help us gather website performance and use data. Collectively, we refer to all of these as cookies.
Our cookies help us:
- Make our website work as you’d expect
- Allow you to log-in to your account(s)
- Save you from having to login every time you visit the site
- Allow you to share pages with social networks like Facebook or post comments in our social forums
- Allow you to communicate with our support teams and other staff
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
We do not use cookies to:
- Collect any personally identifiable information (without your consent, except as strictly necessary to operate our website and provide our services or for the sole purpose of communication)
- Collect any sensitive information (without your consent)
- Pass personally identifiable data to third parties without your consent
You can learn more about all the cookies we use below.
Granting us permission to use cookies
If we are required to obtain your consent before using cookies which are not strictly necessary or for the sole purpose of communication, we will do so. When the settings on the software that you are using to view this website (your browser) are adjusted to accept cookies, we take this, and your continued use of our website, to mean that you are fine with this and granting us permission to use cookies. Should you wish to remove or not use cookies on our website you can learn how to do this below, however doing so will likely mean that our website may not work as you would expect. Cookies which are strictly necessary or for the sole purpose of communication cannot be limited or removed.
Types of Cookies
Strictly Necessary Cookies/Communications Cookies (Required Cookies)
Strictly necessary cookies are those cookies which are required in order for you to use our website and for us to provide the services. For example, we must use cookies in order to authenticate your credentials and log you securely into your account or application or to monitor failed log-in attempts.
Communication cookies are cookies which are used for the sole purpose of enabling a communication over the internet, such as to properly route and manage website and server traffic and balance website loads. Both strictly necessary cookies and communication cookies are required and cannot be limited or removed for the website to work.
Site Improvement Cookies
We regularly test new designs or site features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website.
We Use:
Anonymous Visitor Statistics Cookies – We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend. Because these cookies are anonymous, we are unable to identify you.
For example, Knack uses Google Analytics. Google Analytics collects information about visitors to our website through a first-party cookie and JavaScript code. Google Analytics anonymously tracks how our visitors interact with our website, including where they came from, what they did on the website, and whether they completed any transactions on the website such as news registration.
Remarketing Cookies
If you have enabled remarketing cookies on your website browser, you may notice that sometimes after visiting a site you see increased numbers of advertisements from the site you visited. This is because advertisers, including ourselves pay for these adverts by placing remarketing cookies during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above. For more information on this, take a look here.
Affiliate Cookies
We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do. Our affiliate cookies are stored in your browser from us under the knack.com domain.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites. You cannot turn off cookies which are required as described above.
It may be that you are concerned about cookies so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
