How Knack Flows Work

Integrate BigCommerce with Knack using Knack Flows to automate and sync operational workflows across your ecommerce business. This integration allows you to update order, product, transaction, and inventory data from BigCommerce into Knack in real time. Trigger workflows when new orders are placed, you get a new customer, or order statuses change. By combining BigCommerce’s ecommerce platform with Knack’s flexible data and automation layer, you can build custom dashboards, streamline fulfillment, and gain full visibility into your commerce operations without writing any code.

Step 1: Select a Trigger

A trigger is an event in your automation that starts your Flow. You can select trigger events in either BigCommerce or Knack. For example, you might initiate a workflow when a new order is created in BigCommerce, when an order status changes, or when a new record is created in Knack. Knack Flows detects the selected event and prepares the associated ecommerce data.

Step 2: Set up an Action in Knack

Once a trigger occurs, actions define what happens next in your Flow. In Knack, actions might include creating or updating records, finding existing entries, or triggering notifications. From BigCommerce, actions can include syncing order details, customer information, product data, or fulfillment status. You can map BigCommerce fields directly into Knack records and apply logic for routing, reporting, or downstream processes.

Step 3: Connect and Automate

When your Knack Flow is ready, you can activate it immediately or extend it with additional actions. Your Knack and BigCommerce platforms are now seamlessly connected. Ecommerce activity flows into Knack automatically, enabling teams to manage orders, analyze performance, and automate back-office workflows from a single, centralized system.