Knack Blog

The Knack team on web applications, online databases, and beautifully designed products.

 

New Knacksters Alert!

10/11/2017 Posted by Danielle

We’re thrilled to introduce our newest Knacksters: Gavin and Jeremy!

Over the past couple months we have been busy making some additions to our dream team. We are so excited we wanted to shout it from the mountain tops, but we didn’t have a mountain handy so this blog post will have to do.

We also like to take sneaky interview screenshots. Along with bringing their unique skills and talents to the team, you can see that Knack is getting a nice upgrade in the beard department.

Gavin Foster

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Back in July we hired Gavin, who hails from Richmond, VA. He joined the engineering team as a Junior Engineer and is eager to expand his skills into full-stack engineering. Fortunately, we have plenty of needs in this department.

Gavin comes from an art background and during his interview he showed off his screen printing skills. Little did he know that according to Knack lore, an official Knack hoodie was promised to the team years ago. Since there is still no sign of it, we may need to enlist Gavin to help make it happen.

Jeremy Sher

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Jeremy is from Eugene, Oregon and is our latest Senior Engineer. We’re always excited to add a Senior Engineer so this was a great addition to the Knack “building cool things with code” department.

Jeremy also plays fiddle in a Bluegrass band and will happily discuss theories comparing coding with playing music. Unfortunately, we didn’t get a live fiddle demo during our interview so we’ll have to save it for our future Knack talent show.

So a big welcome to Gavin and Jeremy! We are so excited to see all the great things you do at Knack!

Knack Retreat: Salt Lake City 2017

09/20/2017 Posted by Danielle

A few weeks ago we had our 4th retreat in Salt Lake City, Utah. We caught up as a team, hashed out ideas in work sessions, and hosted our first “KnackCon” for our customers. Now that we have another successful retreat in the books, we wanted to share some of the highlights with you!

image_0Team Knack! We are getting better at group pictures!

 

ezgif.com-resizeWe also actually took individual pictures!

 

image_2We couldn’t get enough of the sunset views.

 

image_3Or the post sunset views, equally as beautiful.

 

image_4Oh nothing to see here, just giant mountains and rainbows.

 

image_5Retreats are always perfect for big picture strategy sessions. Some of us are paying more attention than others.

 

image_6Success team making things successful on the front lawn.

 

image_7We had such a great time visiting customers in Miami we decided to host our first “KnackCon” at our house with customers from the area. It was invaluable to hear more about how they use Knack and talk through what future updates might bring!

 

image_8Retreats are perfect for the engineering team to go deep on challenging issues. This year’s focus was on database performance. Steve decided to join because we were being loud outside of his bedroom.

 

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image_10Exploring downtown SLC.

 

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image_12It wouldn’t be a Knack retreat without game night! It may have taken us longer to agree on what rules to play by than actually play the game. What does it say when the founders are picked last in playground-style team selections?

 

ezgif.com-video-to-gifThe front lawn was the perfect setting for a somersault race.

 

image_13Somehow Lime-a-rita cheers have now become an official retreat thing.

 

image_14Leaving our mark on Salt Lake City!

Welcome Jessie and Craig!

06/22/2017 Posted by Carson

This month, we’re happy to announce the arrival of not one but TWO new Knacksters! Our team has grown exponentially over the past couple of years, but we’ve never had two additions in such a short span, and we’re very excited to hit the ground running with these folks.

jessie:craig

Jessie and Craig during their interviews (we may have a habit of secretly snagging screenshots from time to time).

Jessie Tully is our newest Customer Success team member. She has a background in product consulting and is something of a data wizard. She works from her new home in Beacon, New York, though during her trial, she was living in Brooklyn less than two blocks away from me! During group interviews, it’s customary for candidates to give a short presentation on a topic of their choice. Jessie’s was about how she makes bread from scratch. We were all drooling during her slideshow and I’m still distraught that I wasn’t able to procure some before she relocated upstate. I haven’t given up hope, though.

Our second new Knackster is Craig Lafferty, a DevOps and systems engineer. Craig works from home in Wisconsin, adding vital representation to the Midwest Knackster contingent. Craig has a passion for maker spaces and democratizing more of the tools and knowledge to build things. His background is in corporate America, but we won’t hold that against him — it made him realize how much he missed the speed and agility of working with a small company.

We want to extend the warmest possible welcome to Jessie and Craig! We can’t wait to see what they bring to Knack. We know their contributions will make our product and our team even stronger, and if they also include homemade bread, that would be okay, too.

Team Knack’s Commute By the Numbers

04/07/2017 Posted by Carson

Here at Team Knack we really value our remote culture. In fact, we see it as more of a lifestyle choice than a working condition. Increased time with family and pets is a huge draw, and proximity to our refrigerators doesn’t hurt, either.

For Walk to Work Day 2017, we decided to quantify another positive byproduct of working remotely: shorter commutes. Some of us work a few steps away from where we sleep, while others (Steve) are overachievers who actually drive to a coworking space.

Differences aside, one thing is clear: none of us is likely to win a Fitbit challenge anytime soon.

Take a look at the breakdown below, and if you’re looking to shorten your own commute, be sure to check out our jobs page, since we’re always on the lookout for new Knacksters!

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Knack Retreat: Miami 2017

02/16/2017 Posted by Brandon

On-site playgrounds now required for all future retreats

We returned from our third official Knack retreat a few weeks ago. It was an epic 6 days in Miami where we met 8 new team members, ate way too much food, and somehow got some great work in. Some of us are still recovering.

We’re working on a full write-up, but thought we’d share a few images here in the meantime.

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Our First Retreat

02/04/2016 Posted by Eric

I recently returned to a backyard full of snow after having spent a great week in Puerto Rico at the first official Knack corporate retreat.

We posted a great summary here of the entire retreat.

Along with getting to know our team and work together in person, it was also an apt time to reflect back on how we got there.

It wasn't that long ago where working together with a team of 9 in a beautiful setting would have seemed a bit like a fantasy. Not every startup explodes on the scene in a matter of months.

We've taken the “long way”, which made the retreat that much more gratifying.

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Knack is Hiring!

10/02/2014 Posted by Brandon

We’re continuing to see tremendous growth here at Knack and we’re looking to add to our team to help take Knack to the next level.

You can view our available positions at our new jobs page here.

Although we’ve defined some specific positions, we’re much more interested in fit and culture. We’re not looking for hired-guns — we want team members to join our long-term vision and be invested in building something great!

To help spread the word we’re offering a free year of Knack to any referrals you send our way that we end up hiring. We know we’ll find the best candidates from our awesome customers who understand what Knack is all about.

Please spread the word to any talented techies you know who want to be a part of a great company building a great product!

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Knack is Growing!

03/13/2014 Posted by Brandon

Wow, what a start to 2014! We’ve seen a huge increase in activity lately and we wanted to share a little about this growth and what it means for Knack.

In the last 3 months we’ve seen a big increase in new customers, as our total customer count has more than doubled in that period!

We’re frequently getting more new customers in a day than we did for our entire first month.

We’ve also doubled our server capacity to keep up with all the new traffic. This includes re-structuring our architecture so it’s much easier to continue to add new servers whenever speeds get anything less than super snappy.

The Knack team just got bigger

Best of all, we’ve made our first hire!

Steve Palmer has joined the team and will be helping with both customer support and diving into some bigger projects.

Steve is from the same Central Pennyslvania area as Eric and has great experience with both operations and the start-up world. When he’s not knee-deep in Knack projects Steve is blogging about wine, consulting on social media, and mentoring other entrepreneurs.

We’ll be hearing more from Steve soon as he continues to get involved in all of Knack’s projects.

We’ve already told him that Knack customers are the best, so make sure you give him a friendly welcome!

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Happy New Year!!

01/02/2014 Posted by Brandon

Wow, what a year!

2013 saw Knack grow from a tiny launch to a fully matured product powering thousands of apps.

We added some major features last year, from new views like maps and calendars, new fields like equations, and advanced features like our API, scheduled tasks, and SEO indexing.

We have big plans for 2014 as well, like single sign-ons, translations, E-Commerce and more.

But most of all, we want to continue to serve you — our Knack customers.

It’s been such an honor to help so many of you build great apps that help you run your businesses and organizations.

We’re looking forward to doing more of the same for 2014!

-Brandon & Eric & the Knack team

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New Help Desk

08/12/2013 Posted by Brandon

We’re pleased to announce the launch of our new help desk:

http://support.knack.com

Our support desk has been lagging for some time and was long overdue for an upgrade.

Why did we wait so long?

  • The Knack product was evolving so quickly that maintaining support was cumbersome. With the product now becoming quite stable we felt it was a good time to tackle support.
  • We do a lot of personal support with chat and email and knew the support experience wasn’t being compromised.
  • We were too busy adding new features!

So why now?

  • We wanted to improve the support experience for those users that weren’t interested in personal support. We take a lot of pride in our email and chat support, but realize many users still just want to review quality support materials on their own pace.
  • With our website redesign it became even more obvious that our help desk was the glaringly behind in the quality department.
  • We recently completed some major projects and had the resources to commit to it.

So what’s new?

It was a complete overhaul so there are a lot of new touches:

New Design:

The new help desk has a clean simple design that stays out of your way. All the tutorials are grouped into major sections and divided into shorter articles.

Help Widget:

The builder has a new help widget that is tied into the help desk:

You can browse all the content right from the builder. There’s also buttons for starting a chat or submitting a help request.

Support Tickets:

All requests through the widget, the website, or email now go to a centralized ticket system. This will ensure that nothing gets lost and your requests get handled in a timely and thorough manner.

New Content:

We’ve written dozens of new articles and covered every aspect of the builder. Every section has been reviewed. Each article will link to other relevant articles when referenced.

We’re excited that this new support system will help Knack be even easier to use and help us support you even better.

Please let us know how we can continue to improve the support experience.

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