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Connect athenahealth and Twilio — HIPAA-Compliant, No Code

Knack Health connects athenahealth to Twilio with automated workflows built for healthcare teams. Send HIPAA-compliant SMS reminders, appointment alerts, and patient notifications triggered by athenahealth — no developers, signed BAA included.
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Trusted by hundreds of healthcare organizations. Signed BAA included.

What You Can Do When athenahealth Connects to Twilio

athenahealth holds your patient appointments and clinical data. Twilio powers your SMS and communications infrastructure. Knack Health automates the patient messaging between them — HIPAA-compliant, no code.

Appointment scheduled → SMS confirmation sent automatically

When an appointment is created in athenahealth, Knack triggers a Twilio SMS confirmation to the patient with the date, time, and location — no manual outreach required.

24 hours before appointment → automated SMS reminder fired

Knack checks athenahealth for upcoming appointments daily and fires a Twilio reminder SMS to each patient 24 hours in advance — reducing no-shows without staff effort.

No-show in athenahealth → re-engagement SMS triggered

When an appointment is marked no-show, Knack triggers a Twilio message inviting the patient to reschedule — turning a missed visit into a re-booked one automatically.

Post-visit → follow-up SMS with care instructions or survey link

When a visit is completed in athenahealth, Knack fires a Twilio SMS to the patient with post-visit instructions, a medication reminder, or a satisfaction survey link.
athenahealth and Twilio Integration

Set Up in Minutes. No Developers Required.

Build your healthcare app

Use Knack’s no-code builder — or AI — to create the app your team actually needs. Patient intake, care coordination, scheduling, billing — start from a template or build from scratch.

Connect with Flows

Add a Flow inside your Knack app to connect to athenahealth or Twilio. Choose your trigger, set your actions, and map your data fields. No code required.

Automate and run

Your workflow runs automatically from that point on. Every step is logged, HIPAA-compliant, and visible in your Flows dashboard.

What Healthcare Teams Automate with Knack Health

athenahealth and Twilio Integration - Appointment Reminders

Appointment Reminders: Reduce no-shows with automated SMS

Scheduled Flows check athenahealth and fire Twilio reminder messages before each appointment — cutting no-show rates without adding work for your front desk.
athenahealth and Twilio Integration - Patient Communications

Patient Communications: Trigger the right message from every event

Appointment confirmations, status changes, and visit completions in athenahealth automatically trigger the right Twilio message to the right patient at the right time.
athenahealth and Twilio Integration - Re-engagement

Re-engagement: Turn no-shows into rebooked appointments

No-show flags in athenahealth trigger automated Twilio outreach — a friendly SMS that invites the patient to reschedule, with a link to your booking flow if available.
athenahealth and Twilio Integration - Post-Visit Follow-up

Post-Visit: Keep patients engaged after every appointment

Completed visits in athenahealth trigger Twilio follow-up messages — care instructions, prescription reminders, survey links, and next appointment prompts — all automated.

HIPAA Compliance Built Into Every Connection

Every workflow you run through Knack Health is covered — encrypted, logged, and backed by a signed BAA.

Signed BAA

Included on every HIPAA plan. No negotiating, no waiting.

Encrypted Data

All data encrypted in transit and at rest on every plan.

Role-Based Access

Control exactly who can view, edit, or trigger each workflow.

Record Change Logs

Every action is logged with a timestamp and user ID. Always on.

SOC 2 Type II Certified

Independently verified security controls across the platform.

Ready to connect athenahealth and Twilio?

Start building for free — no credit card required. Or talk to our team about your specific workflow.
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HIPAA plans start at $625/month. Includes signed BAA, encrypted data, and record change logs.

FAQs: Connect athenahealth with Twilio

Is this integration HIPAA-compliant?
Yes. All connections built through Knack Health run on our HIPAA-compliant infrastructure. Every HIPAA plan includes a signed Business Associate Agreement, encrypted data handling, and record change logs.
No. Knack Flows uses a visual, no-code builder. You connect [EHR] and [CONNECTOR] by selecting triggers and actions from a menu — no API keys, no code, no engineers required.
Most integrations are live in under an hour. Complex multi-step workflows may take a few hours depending on your data mapping requirements.
Twilio offers HIPAA-eligible services and signs BAAs with healthcare organizations. When the workflow runs through Knack Health, all data is encrypted in transit and every message event is logged. Keep PHI in SMS messages to a minimum — appointment times and callback numbers are generally acceptable, while clinical details should be handled through more secure channels.
Yes. Knack Flows supports conditional logic, so a new patient appointment triggers a different message than a routine follow-up, and specialty appointments can include specific pre-visit instructions. You define the message templates and the conditions that trigger each one.