Knack Blog

The Knack team on web applications, online databases, and beautifully designed products.

 

Case Study: Svelte Brands

12/11/2014 Posted by Brandon

Max Hauer is the founder of Svelte Brands – an operator of multiple E-commerce brands focused on fashion and beauty.

The trick for any modern E-Commerce company is managing product data, and lot’s of it.

It’s not as simple as maintaining a spreadsheet of your products — each product can be sold through various channels that may require a different set of data for the same product, including unique item numbers and SKUs.

Max was struggling to find the right platform to manage Svelte’s product data:

“We faced an existential challenge. How can we store, manage and update large numbers of products? How can we manage workflows of creating, copywriting, building product data for each product?”

Max turned to Knack to create a custom solution that simplified the entire process.

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New Example App: Donations Manager

12/08/2014 Posted by Brandon

When we launched our AppsGiving campaign we decided to include a new example app specifically for non-profits: a donations manager.

Knack has a heart for non-profits so a targeted example app was long overdue!

We hear from many of our non-profit customers that they struggle to find simple solutions that are focused and easy-to-use amidst the glut of software options out there.

Knack is such a great choice because it meets those exact needs. You can focus the features on exactly what you need your software to accomplish.

We designed the donations manager to be a great foundation for simple and focused donor management.

It comes included with these features:

  • Track donations by assigning each donation to the donor and campaign.
  • Calculates total donations, average donation, as well as minimum and maximum donations for each donor and campaign.
  • Easily search and filter to find your donors and donation data.
  • Run reports to view percentage of donations by campaign, donations per month, and much more.

As with every Knack example app you can install the donor manager straight from your dashboard and customize it to fit your exact needs.

Get in touch if you need any assistance building a fantastic donor management app for your non-profit!

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Dynamic PDFs and Documents with WebMerge

12/02/2014 Posted by Brandon

When it comes to using your Knack database to generate formatted PDF, Word, and other documents, WebMerge is a great tool that we often recommend.

Although Knack lets you print any page in your interface to a PDF, sometimes you need more custom formatting or other document types.

WebMerge makes it easy to set up your documents and then use Zapier or our API to populate those documents with records from your Knack database.

The following is a guest post by Webmerge’s very own Jeremy Clarke on how to to do some custom integration with Knack and Webmerge.

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AppsGiving

11/20/2014 Posted by Brandon

This holiday season Knack is running our first ever non-profit campaign. We’re calling it AppsGiving (yes, really) and you can see all the details here:

https://knack.com/appsgiving.

AppsGiving is our modest attempt to give back to the non-profit community.

Non-profits have been a huge supporter of Knack from the beginning. Knack’s affordability, ease of use, and powerful features is a great combination for non-profits looking to help run their organization with an online database while managing expenses.

AppsgGiving is giving back in two ways:

  • We’re giving away a free Knack account to 10 non-profits in need. We’ll also work with that non-profit to help them build and customize their app. Non-profits can sign-up to win a Knack account on our AppsGiving page.
  • We’re donating $10 for each sign-up to two great non-profits. Knack was born in Philadelphia and Lancaster, PA, so we chose a non-profit from each: Schreiber Pediatric Center and Cradles to Crayons.
We’re pretty excited about AppsGiving and we’re asking for your support:

  • Share AppsGiving with any non-profits in your network that may benefit from an online database app. We really want to find non-profits who have a great need and could see a big impact from improving how they run their organization with an online database app.
  • Share AppsGiving with your social network. Here’s a convenient link to help you tweet about it. The more non-profits that sign-up for the chance at a free Knack account, the more money we can donate!
We’ll be accepting sign-ups through December 19th. We’ll keep you posted on the progress and hope to feature chosen non-profits throughout the year.

To our current non-profit customers: thank you for placing your trust in Knack and we wish you a fantastic 2015!

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Introducing the new Knack Help Desk

11/11/2014 Posted by Brandon

We recently decided to migrate our help desk to a new provider and it’s now ready to use! You can see it at:

http://helpdesk.knackhq.com

Some of the advantages of the new help desk include:

  • Better organization: we can group article groups into sections.
  • Ticket management: if you create an account you’ll be able to view and manage your pending tickets.
  • Chat integration: we can now convert chats to tickets and more easily track those.

The only downside with the new help desk is that you’ll have to create a separate login in order to submit tickets (we’re looking at automatically integrating with your Knack login).

Now that the new help desk is in place we’ll be working on lots of more articles, cookbook recipes, code examples and how-to’s!

Knack User Forum

The biggest addition to the help desk is a new user forum! The forum is located here:

http://helpdesk.knackhq.com/support/discussions

We’re dividing the user forum into 4 main groups (trying to keep it simple):

  • Feature Requests: replacing more the “proposed” list here. We’ll then move ideas from the forum to this Trello board that we’re “considering” before “in development”.
  • How do I…?: if you aren’t sure how to do something or if something is possible or not, ask here. Odds are, someone else in the community has already tried or implemented it.
  • Tips & Tricks: discuss design patterns, best practices, and other creative solutions that may not be obvious in the documentation. We’re really excited for this one!
  • API & Customization: post code examples, ask questions, and discuss strategies for using the API and customizing your apps.
We feel the time is right is to open up more communication between our users and we hope this becomes a tremendous resource for everyone.

We’d love to see your participation and feedback!

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Eating our own Dog Food

11/06/2014 Posted by Brandon

A common phrase for software companies is to eat your own dog food.

The basic idea is that if you expect someone to actually pay for your product then your own team better be able to use that product as well. If you won’t eat your own dog food you have no business selling it.

We’re big proponents of this and use Knack every day to help with our work productivity:

  • Project Management: we have a project database we us to track custom jobs, where we manage hours with our timer field and calculate budgets and payments.
  • Marketing Reports: we track all our sign-ups along with some internal information on referrals and other marketing metrics.
  • CRM: we track all our customers including plans, sign-up dates, status and more for quick access and reference.
We recently announced multiple job openings and when considering how we would manage the application process it was a no-brainer to use Knack.

We started with our existing Job Listings example app and tweaked that for our precise needs.

This allowed us to embed the app in our public-facing website so we could list our job descriptions and receive applications. We added a little custom CSS so it matched well with the Knack design:

There’s also an HR login where we can view the applications, add notes and rankings, and track the application process. After emails and interviews we can update each application with notes and comments that everyone can access.

So far the Knack app has worked great as we’ve processed through tons of applications and even made a new hire (hi Nic!).

We’ll continue to post updates on other Knack apps we’re building to help manage our business and how our dog food is tasting.

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Case Study: Great Food Group

10/27/2014 Posted by Brandon

Patrick Albrecht is a restauranteur in Atlanta, GA. He manages two busy restaurants and banquet venues for Great Food Group: Paul’s and Social Vinings.

Of course managing any one business alone is enough for most people, but two? How does Patrick and others like him do it?

“The restaurant industry has always been hesitant to adapt technology, but we’ve found using tech is essential for creating efficiencies,” is how Patrick put it.

Patrick explained that while employing technology leads to efficiencies, deploying multiple solutions can have it’s disadvantages.

“We had too many software services. We needed a single solution that could handle all of it.”

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Knack is Hiring!

10/02/2014 Posted by Brandon

We’re continuing to see tremendous growth here at Knack and we’re looking to add to our team to help take Knack to the next level.

You can view our available positions at our new jobs page here.

Although we’ve defined some specific positions, we’re much more interested in fit and culture. We’re not looking for hired-guns — we want team members to join our long-term vision and be invested in building something great!

To help spread the word we’re offering a free year of Knack to any referrals you send our way that we end up hiring. We know we’ll find the best candidates from our awesome customers who understand what Knack is all about.

Please spread the word to any talented techies you know who want to be a part of a great company building a great product!

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New Feature: Copy Pages

10/01/2014 Posted by Brandon

You can now copy any of the start pages in your interface. Click on the page from the left menu, and then click on the “Copy Page” link in the right column:

A new window will pop up where you can give the copied page a name:

Click “Save” and your new page will be copied into your interface. All views and child pages will also be copied with it.

Combined with the ability to re-use pages this can help save time when you start to work with many pages in your interface.

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New Feature: Add a Custom Logo

09/26/2014 Posted by Brandon

You can now add your own custom logo to your Knack apps! Combined with custom colors you can now customize your app to match your own look and branding.

Click on the settings icon in the top left, and then the “Custom Logos” tag from the “Layouts & Colors” tab:

Click “Upload Logo” to browse and upload your logo, and then “Save Logo” to submit it. This will add the logo to your app:

When you view you app the logo will now display in the header at the top:

Some notes on using your logo:

  • A transparent .PNG or .GIF file will display best on top of the gradient background.
  • No resizing is done, so make sure you resize the logo before uploading.
  • The logo only shows up on the hosted version of your app at the knack.com domain. It won’t display on embedded apps.

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